Customer Satisfaction Isn't a Process But a Culture

Finding escape, sustainability and a sense of satisfaction on a sewing retreat

As the popularity of sewing continues to grow, Robyn Vinter attends a weekend workshop on the shores of Ullswater. In a room with breathtaking views of Ullswater, the tranquillity is punctuated by ...

World - The Guardian - November 4

Examining the election challenge and certification process

Voting will be complete a week from Tuesday, but the 2024 election will not be over. State elections could be contested and some officials could try to deny certification. CBS News congressional ...

Stop the Boycott of Israeli Culture

An attack on culture divides the very people who should be in direct dialogue, reading each other’s books. It cannot be that the solution to conflict is to read less, and not more.

Top stories - The New York Times - October 31

Apple Intelligence Isn’t Ready to Wow You—Yet

Apple’s artificial intelligence features are finally rolling out today, but you might find yourself saying, “Is that it?”

Tech - Wired - October 28

Evolution Mining Founder Isn't Finished Yet

With tailwinds from a record-high gold price, Evolution is racing to pay down debt accumulated from acquisitions and to show investors that a difficult Canadian mining operation can make money.

Business - The Wall Street Journal - November 1

China Isn't Planning a 'Bazooka' Stimulus---at Least Not This Year

Hopes that China is awaiting the results of the U.S. election to unveil a huge stimulus package are unikely to be fulfilled, though a smaller package is expected soon.

World - The Wall Street Journal - November 4

Kinzinger gives a pep talk: 'This isn't forever'

Former Rep. Adam Kinzinger (R-Ill.), a vocal critic of President-elect Trump, sought to give a pep talk Wednesday after Trump's victory in the White House race. “Everybody keep your heads up,” ...

Politics - The Hill - November 6

The Most Dangerous Animal in Africa Isn't the Largest

World - Yahoo News - 2 days ago

Super Micro Computer Stock Crashes, Wall Street Concerns Grow

Shares of the Nvidia customer have crashed since its accounting firm, Ernst & Young, resigned.

Business - Inc. - November 1

Custom-Made Shoes: Comfort in a Box

Gifting a pair can be a complex undertaking, but Yohei Fukuda, a master shoemaker in Tokyo, says the result is well worth the effort.

Lifestyle - The New York Times - Yesterday

Kenya's deputy president pleads not guilty in impeachment process

Kenya’s deputy president faces impeachment and pleaded not guilty in a senate hearing Wednesday to all allegations including corruption and support for anti-government protests that saw ...

World - ABC News - October 16

'Devastated' One Direction processing 'loss of our brother'

The star's former band members lead tributes to the singer, who died aged 31 after falling from a balcony.

First migrants sent to Albania for processing are returned to Italy

World - Yahoo News - October 19

The first migrants sent to Albania for processing return to Italy

An Italian navy ship has taken back to Italy the first 12 migrants from newly opened asylum processing centers in Albania following a highly-debated court decision in Rome

World - ABC News - October 19

Secretary of State triggers protocol vote process

Controversially unlike other Stormont votes, there is no requirement for cross-community support.

It’s America’s civic duty to renounce violence and respect the process

In a democracy, patriotism means loving your country because of its politicians sometimes, but despite its politics, always.

Politics - The Hill - November 5

Key deadlines for the 2024 election results certification process

President-elect Donald Trump has been projected to win the 2024 presidential race, but there are still several key dates ahead in the certification process.

Late Night Processes Donald Trump’s Re-Election

“Trump returning to the White House is a huge historic comeback for someone who literally never went away,” Jimmy Fallon said.

Top stories - The New York Times - 6 days ago

What is voter certification – the process that Trump targeted in 2020?

With voting complete, election officials will now certify results before the electoral college meets in December. With voting completed in the US presidential election , election officials across ...

World - The Guardian - 2 days ago

Inside the mission to protect endangered culture

Unesco’s ‘intangible cultural heritage’ list brings local traditions to the world’s attention. How well does it protect them?

Business - Financial Times - October 26

Canada: Spying part of 'unacceptable culture'

The Canadian Soccer Association says an independent review confirmed the Paris Olympics drone-spying scandal was not an isolated misstep.

Sports - ESPN - 4 days ago

Energy suppliers plan winter support for UK customers

Groups under pressure to step up measures as government tries to defuse pensioner fuel payments row

Business - Financial Times - October 17

Vulnerable customers had VW cars taken away

VW Finance showed "a lack of empathy", according to the Financial Conduct Authority.

Customer Data Can Be Fragmented, but HubSpot Makes It Digestible

If you want to understand your customers better, there are some simple strategies to pursue.

Business - Inc. - October 21

‘Bespoke’ private banking: the ultimate in customer service?

Ultra-wealthy clients can pay for customised care in investments, tax and family governance. But they may not get everything they need

Business - Financial Times - October 25

The Key to Boosting Sales: Identifying and Converting Non-Customers

Not everyone is a customer. And you need to examine the types of non-customers you have to understand why.

Business - Inc. - October 26

JPMorgan sues customers over "infinite money" glitch

A temporary glitch let customers deposit phony checks and then withdraw thousands of dollars in "free money." Now JPMorgan is suing.

How Diwali Is Influencing Brands and Driving Customer Experience

From big box retailers to small brands, capitalizing on Diwali makes good business sense.

Business - Inc. - October 30

How to Make Ads Your Customers Want to Share

It’s not just about aiming for virality—it’s about crafting a story so meaningful, your audience feels compelled to share it. Here’s how to do that.

Business - Inc. - October 30

FTC sends $2.5 million to Credit Karma customers

The settlement stems from allegations Credit Karma misled consumers into applying for credit offers.

This Is the Wrong Way to Talk to Your Customers Post-Election

Avoid marketing missteps by pausing, considering your audience, and being authentic to your brand.

Business - Inc. - 6 days ago

Starbucks app goes down, customers complain

The app crashed the same day Starbucks introduced its holiday menu, preventing customers from placing mobile orders.

TSMC Pauses Chip Shipments to Chinese Customers

The Taiwanese chip giant will halt shipments to Chinese companies after some of its most advanced chips ended up with Huawei.

Business - The New York Times - 3 days ago

A New Streaming Customer Emerges: The Subscription Pauser

Customers have formed new habits of regularly pausing subscriptions and returning to them within a year.

Business - The Wall Street Journal - 2 days ago

As a Gift, Custom Art Can Be Something Special

Artists and illustrators now often work from photos, making it possible to buy the service as a present for almost anyone who is almost anywhere.